“As at 11th October 2021, we owe £1.2m towards historic and ongoing cancellations and have refunded over £10.8 million. The CMA said that its actions to date have resulted in Truly Holidays paying more than £7m owed to package holiday customers.Ī spokesperson for Teletext Holidays said: “The company is working as hard as it can and continues to process the remaining refunds due under the Package Travel Regulations to our remaining customers, and as such is very disappointed by the latest action by the CMA. “After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days going forward.” READ MORE: Sainsbury's has banned the sale of a popular item following calls from dog ownersĬMA chief executive Andrea Coscelli said: “Companies must abide by consumer protection law and treat their customers fairly. In May Teletext Holidays’ parent company, Truly Holidays, and sister company formally agreed to address failures to issue refunds on time.īut the CMA believes that the company needs to do more to tackle the problem. The Competition and Markets Authority (CMA) announced that it has filed proceedings requesting a court order that package holiday customers with outstanding refunds are repaid immediately, and that those who are entitled to a refund in the future are paid within the 14 days required by law. Teletext Holidays are facing court action from the competition watchdog over delays in refunding consumers for trips cancelled by the coronavirus pandemic.
0 kommentar(er)
